Should I Build It Should I Build It
02 Jul 2025
SaaS User Experience

smart feedback widget for saas and microsaas that users can use to ...

...give feedback about bugs and new features they want

Confidence
Engagement
Net use signal
Net buy signal

Idea type: Competitive Terrain

While there's clear interest in your idea, the market is saturated with similar offerings. To succeed, your product needs to stand out by offering something unique that competitors aren't providing. The challenge here isn’t whether there’s demand, but how you can capture attention and keep it.

Should You Build It?

Not before thinking deeply about differentiation.

Your are here

You're stepping into a competitive arena with your smart feedback widget for SaaS and micro SaaS. The good news is that there's a clear demand for tools that help collect and manage user feedback, as evidenced by the 26 similar products we identified. However, this also means you'll need to differentiate your offering significantly to stand out from the crowd. Engagement for similar products is medium, so getting users to actively use and provide feedback through your widget will be key. Focus on a unique angle or niche to make your product irresistible in a market already filled with options. Without a very clear differentiator, it will be hard to compete.

Recommendations

  1. Begin with an in-depth competitive analysis of existing feedback widgets like Olvy, Featurebase, Userback and Feedbase. Pay close attention to the discussion and criticism summaries from these similar product launches. Identify their weaknesses, pain points mentioned by users (e.g., malfunctioning embed codes, lack of screenshot attachments, spam responses), and areas where you can offer a superior solution. This analysis will inform your product's unique selling proposition.
  2. Define a specific niche within the SaaS or micro SaaS landscape. Instead of targeting all SaaS companies, focus on a particular segment, such as e-commerce SaaS, marketing automation SaaS, or SaaS tools for developers. Tailor your widget's features and messaging to address the specific needs and pain points of this niche, making it a must-have solution for them.
  3. Prioritize seamless integration with popular SaaS platforms and tools. Offer native integrations with platforms like Slack, Discord, Productboard, and others that your target users are already using. This will streamline the feedback collection process and make your widget an indispensable part of their workflow. Several similar product launches mentioned that users would like a Slack upvoting feature like Canny offered.
  4. Implement robust spam filtering and moderation features from day one. Address the issue of spam feedback, as highlighted in the Feedbase launch, by incorporating advanced spam detection algorithms and providing users with tools to easily flag and remove irrelevant or malicious feedback. This will ensure that your widget provides valuable and actionable insights.
  5. Develop a compelling user interface (UI) and user experience (UX) that is both intuitive and visually appealing. The Userback launch emphasized the importance of a sleek and user-friendly UI. Invest in creating a widget that is easy to install, customize, and use, ensuring a seamless and enjoyable experience for both feedback providers and recipients.
  6. Incorporate AI-powered analysis and reporting features to help users make sense of the feedback they collect. Offer features like sentiment analysis, topic extraction, and automated summarization to quickly identify key themes and trends in user feedback. The Feedback Navigator launch highlighted the value of AI-driven insights, but also raised concerns about accuracy, so focus on delivering reliable and accurate results.
  7. Provide excellent customer support and be responsive to user feedback. The Userback launch emphasized the importance of continuous improvement and excellent support. Actively solicit feedback from your users, address their concerns promptly, and continuously iterate on your widget based on their input. This will help you build a loyal user base and differentiate yourself from competitors.
  8. Offer flexible pricing plans to accommodate the diverse needs of SaaS and micro SaaS businesses. Provide a free plan for smaller businesses or startups with limited budgets, and offer scalable paid plans with additional features and usage limits for larger organizations. This will make your widget accessible to a wider range of potential customers.

Questions

  1. Given the competitive landscape, what specific unmet need or underserved niche are you targeting with your feedback widget, and how will you validate that this niche is large enough to sustain your business?
  2. Many similar products have faced challenges with spam feedback or inaccurate AI analysis. How will you ensure the quality and accuracy of the feedback collected and analyzed by your widget, and what measures will you put in place to prevent spam and abuse?
  3. Considering the importance of integrations with popular SaaS platforms, which integrations will you prioritize based on the specific needs of your target niche, and how will you ensure a seamless and reliable integration experience for your users?

Your are here

You're stepping into a competitive arena with your smart feedback widget for SaaS and micro SaaS. The good news is that there's a clear demand for tools that help collect and manage user feedback, as evidenced by the 26 similar products we identified. However, this also means you'll need to differentiate your offering significantly to stand out from the crowd. Engagement for similar products is medium, so getting users to actively use and provide feedback through your widget will be key. Focus on a unique angle or niche to make your product irresistible in a market already filled with options. Without a very clear differentiator, it will be hard to compete.

Recommendations

  1. Begin with an in-depth competitive analysis of existing feedback widgets like Olvy, Featurebase, Userback and Feedbase. Pay close attention to the discussion and criticism summaries from these similar product launches. Identify their weaknesses, pain points mentioned by users (e.g., malfunctioning embed codes, lack of screenshot attachments, spam responses), and areas where you can offer a superior solution. This analysis will inform your product's unique selling proposition.
  2. Define a specific niche within the SaaS or micro SaaS landscape. Instead of targeting all SaaS companies, focus on a particular segment, such as e-commerce SaaS, marketing automation SaaS, or SaaS tools for developers. Tailor your widget's features and messaging to address the specific needs and pain points of this niche, making it a must-have solution for them.
  3. Prioritize seamless integration with popular SaaS platforms and tools. Offer native integrations with platforms like Slack, Discord, Productboard, and others that your target users are already using. This will streamline the feedback collection process and make your widget an indispensable part of their workflow. Several similar product launches mentioned that users would like a Slack upvoting feature like Canny offered.
  4. Implement robust spam filtering and moderation features from day one. Address the issue of spam feedback, as highlighted in the Feedbase launch, by incorporating advanced spam detection algorithms and providing users with tools to easily flag and remove irrelevant or malicious feedback. This will ensure that your widget provides valuable and actionable insights.
  5. Develop a compelling user interface (UI) and user experience (UX) that is both intuitive and visually appealing. The Userback launch emphasized the importance of a sleek and user-friendly UI. Invest in creating a widget that is easy to install, customize, and use, ensuring a seamless and enjoyable experience for both feedback providers and recipients.
  6. Incorporate AI-powered analysis and reporting features to help users make sense of the feedback they collect. Offer features like sentiment analysis, topic extraction, and automated summarization to quickly identify key themes and trends in user feedback. The Feedback Navigator launch highlighted the value of AI-driven insights, but also raised concerns about accuracy, so focus on delivering reliable and accurate results.
  7. Provide excellent customer support and be responsive to user feedback. The Userback launch emphasized the importance of continuous improvement and excellent support. Actively solicit feedback from your users, address their concerns promptly, and continuously iterate on your widget based on their input. This will help you build a loyal user base and differentiate yourself from competitors.
  8. Offer flexible pricing plans to accommodate the diverse needs of SaaS and micro SaaS businesses. Provide a free plan for smaller businesses or startups with limited budgets, and offer scalable paid plans with additional features and usage limits for larger organizations. This will make your widget accessible to a wider range of potential customers.

Questions

  1. Given the competitive landscape, what specific unmet need or underserved niche are you targeting with your feedback widget, and how will you validate that this niche is large enough to sustain your business?
  2. Many similar products have faced challenges with spam feedback or inaccurate AI analysis. How will you ensure the quality and accuracy of the feedback collected and analyzed by your widget, and what measures will you put in place to prevent spam and abuse?
  3. Considering the importance of integrations with popular SaaS platforms, which integrations will you prioritize based on the specific needs of your target niche, and how will you ensure a seamless and reliable integration experience for your users?

  • Confidence: High
    • Number of similar products: 26
  • Engagement: Medium
    • Average number of comments: 6
  • Net use signal: 21.9%
    • Positive use signal: 21.9%
    • Negative use signal: 0.0%
  • Net buy signal: 3.3%
    • Positive buy signal: 3.3%
    • Negative buy signal: 0.0%

This chart summarizes all the similar products we found for your idea in a single plot.

The x-axis represents the overall feedback each product received. This is calculated from the net use and buy signals that were expressed in the comments. The maximum is +1, which means all comments (across all similar products) were positive, expressed a willingness to use & buy said product. The minimum is -1 and it means the exact opposite.

The y-axis captures the strength of the signal, i.e. how many people commented and how does this rank against other products in this category. The maximum is +1, which means these products were the most liked, upvoted and talked about launches recently. The minimum is 0, meaning zero engagement or feedback was received.

The sizes of the product dots are determined by the relevance to your idea, where 10 is the maximum.

Your idea is the big blueish dot, which should lie somewhere in the polygon defined by these products. It can be off-center because we use custom weighting to summarize these metrics.

Similar products

Relevance

Feedback Widget by Olvy - The smartest feedback widget around 🪄

17 Jan 2023 SaaS Artificial Intelligence

A Feedback Widget that goes beyond the classic text input, Olvy leverages AI and GPT-3 to give you actionable insights, and then close the user feedback loop wherever your users are.

Olvy's Product Hunt launch received overwhelmingly positive feedback, with users praising the tool as amazing and super cool. The UI was highlighted as exceptional, and many congratulated the team on the launch and shipping speed. Users appreciate the AI's ability to summarize feedback and noted it will change workflows. There is excitement surrounding Olvy's growth potential and ease of feedback submission. Feature requests include sentiment analytics. One user reported an issue with the embed code, and another inquired about mobile site compatibility.

The primary criticism highlighted is the malfunctioning embed code, indicating a technical issue affecting usability. This single point of feedback suggests a need for immediate troubleshooting and resolution to ensure proper functionality for users attempting to embed the product.

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Featurebase - Create your product feedback community

06 Sep 2023 Productivity Customer Communication Customer Success

A central place for all your product discussions - capture feedback, feature requests, and bug reports in your fully customizable public feedback forum. Easily find the most impactful product ideas and announce updates through beautiful embeddable widgets.

Featurebase is receiving overwhelmingly positive feedback for its user-friendly interface, comprehensive feature set, and strong focus on user feedback. Users appreciate its sleek design, customizability, and the ability to track the impact of feedback. Several users have switched to Featurebase from alternatives like Canny due to pricing or superior product experience. Integration capabilities and responsive team are also highly valued. Some users are inquiring about specific integrations like Slack, Reddit, Discord, and Productboard. Many express excitement about the free plan and scalable options, with several users already actively using and loving the product.

Users request native integrations to avoid external site visits. There's also interest in analytics and reporting features to measure the impact of changes made within the product. Some users are unsure if the product fits their needs given their current tool stack. A specific request was made for a Slack upvoting feature, similar to what Canny offered.

bytebln

I'm supper happy with Featurebase. We integrated it in our dashboards and it's super helpful to collect user feedback and letting our users know what features are coming up next. What mattered to me was that the tool didn't appear "technical" to end-users. Featurebase nails this with its sleek UI, which is also highly customizable. It was an instant subscribe even before the trial ends" moment for me — exactly the tool we've been searching for.

wilsonsquared

We moved from Canny to Featurebase a few days ago, and let me tell you, it's been one of our best decisions this year. We're getting so much more feedback from our users, our customers actually see our updates thanks to their popup changelog widget, and we're quickly building a community of people who love our product and want to see it improve. And it's an absolutely stunning tool. 10/10

oliversauter

I've been using this for the past 2ish months or so and really love it. Fantastic UX and design and really easily integrateable with my existing tooling. (iframes, APIs, auth) The team is also SUPER responsive to questions and feedback. Happy customer and just upgraded to the growth plan just this week.

mho22

Starting with a light feedback button on my website. Featurebase is probably the next step.

giray

An easy-to-use product, suitable for both end-users and company use. I will definitely use it in my upcoming projects

adigold1

Every day, our team at Getsound.ai uses Featurebase. We love how this tool helps our users track their wishlist features, roadmaps, and changelog. Thank you for creating such a reliable and amazing platform.

metedata

Nice, congrats! I’ve been looking for something like this for my new app - love that there’s a free plan & some advanced use cases to scale into. The interface also looks super sleek.

diego_akel

Looks extremely useful! Gonna give a try

amariei_daniel

We have been using Featurebase for some time now, and it has proven to be the perfect solution for us. We have embedded the boards in various implementations, which has greatly enhanced our relationship with our customers and our feedback collection process. It's a robust solution with excellent UX and ongoing improvements. Keep up the great work!

jsteneros

This looks really neat. Just signed up and will give it a spin.

ridgeline

We moved over from Canny due to price and haven't looked back. Our team agrees that it's *much* better than Canny. My one request: let others upvote within Slack. Canny had this feature and it was super nifty!

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Featurebase 3.0 - Automate feedback collection with public suggestion boards

14 Feb 2023 Productivity Customer Communication Customer Success

Create customizable feedback boards & widgets to effortlessly capture all your user feedback, feature requests, and bug reports. 📥 Analyze feedback, prioritize development, and keep customers informed with a public product roadmap and changelog. 🚀

Featurebase's v3 launch on Product Hunt received positive feedback, with users congratulating the team and expressing excitement to try the product. Users appreciate its customizable feedback boards and widgets, highlighting its usefulness for prioritizing product development, gathering user feedback, and analyzing user needs through upvotes. The tool is seen as a great solution for improving the feedback gathering process. One user inquired about using Featurebase beyond product roadmaps, and another considered using it for their product.

The primary criticism is a perceived lack of originality, with users drawing comparisons to Product Hunt. This suggests a concern that the product may not offer sufficient differentiation or unique value compared to existing platforms.

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Feediom - Feedback for modern SaaS

09 Nov 2023 SaaS Developer Tools Analytics

Feediom is a ultimate solution for collecting and managing user feedbacks for your SaaS Most SaaS product need a way to collect feedback, report bugs, and track issues. We will provide you tools to collect, manage and analyse them in an efficient way

The Feediom launch on Product Hunt garnered positive feedback, with users congratulating the team and expressing excitement to test the product. One user inquired about why the SaaS maker didn't develop a feedback form themselves. There was also encouragement for the product team to continue their work. A comment was deleted.

The primary criticism suggests a need for improved feedback management. Specifically, users recommend prioritizing feedback based on urgency and importance to streamline the process and ensure critical issues are addressed promptly.

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I made a tiny widget that facilitates frictionless user feedback

23 Aug 2024 User Experience

Hey HN,I plan on launching several things these coming months, but all of them need some way of gathering and organising user feedback.As an end user, I don’t want to login or click away from a page when reporting a bug or whatnot, unless I specifically choose to do so.And as a dev, I have a specific - almost rigid - list of needs in this regard: an embeddable widget, @project pages, SO-esque comment/vote system, mail-like inbox for user submissions, widget URL whitelist/blocklist, user leaderboards for marketing, noti emails every 24h…I’m launching Buggy.so as a one-size-fits-all answer to the needs of my users and myself. Needless to say I’ll be using it in those “several things these coming months”.Thanks for your time.

Feedback submission is easy; questions about widget customization.

Comic-style may not suit all contexts; landing page issues.

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Userback - Elevating user feedback: simpler, sleeker, intuitive

05 Jun 2023 Web App User Experience Productivity

The market leading user feedback platform just got better with a redesigned UI and new features! Now it’s even easier to capture in-app insights, prioritize features and resolve issues, faster!

The Product Hunt launch received overwhelmingly positive feedback, with many users congratulating the team and praising the redesigned UI and new features for enhancing user experience. Users highlighted the tool's simplicity, effectiveness, and user-friendliness, particularly for SaaS and real estate feedback collection. Userback's UI was described as slick, and the platform was lauded for its continuous improvement, excellent support, and stability. Some users inquired about feedback filters. The tool is considered essential for web development, maintenance, and gathering customer feedback.

A user inquired about the possibility of adding custom feedback filter options to the product.

mrdzyn

we’re using it to get feedback from our users on our custom CRM for a real estate company. highly recommended

matthew_keir

The new design is definitely faster to navigate, it's going to make feedback management even easier!

velusamy_subramaniam

Congratulations on the launch!. Using the userback from their initial launch. Incremental improvements in the functionality and UI changes are awesome. Helps the website to collect more feedback using this tool.

hussam_programmer

Wow, this is exciting news! The market-leading user feedback platform has taken a step further by introducing a redesigned UI and new features. The enhanced user experience will undoubtedly make capturing in-app insights, prioritizing features, and resolving issues faster and more efficient. The redesigned UI is a great improvement, as it enhances usability and provides a fresh and modern look. It's fantastic to see that the platform is continually evolving to meet the needs of its users. With these new features, users will have even more tools at their disposal to gather valuable feedback, make informed decisions, and drive product improvements. Kudos to the team behind this update for their dedication to improving the platform and creating a seamless user experience. I'm eager to explore the new UI and features, and I'm confident that they will greatly benefit both product teams and end-users . Thank you for the update and for continually striving to deliver an exceptional feedback platform! Best regards,

hussam_programmer

Wow, this is exciting news! The market-leading user feedback platform has taken a step further by introducing a redesigned UI and new features. The enhanced user experience will undoubtedly make capturing in-app insights, prioritizing features, and resolving issues faster and more efficient. The redesigned UI is a great improvement, as it enhances usability and provides a fresh and modern look. It's fantastic to see that the platform is continually evolving to meet the needs of its users. With these new features, users will have even more tools at their disposal to gather valuable feedback . make informed decisions, and drive product improvements. Kudos to the team behind this update for their dedication to improving the platform and creating a seamless user experience. I'm eager to explore the new UI and features, and I'm confident that they will greatly benefit both product teams and end-users. Thank you for the update and for continually striving to deliver an exceptional feedback platform! Best regards,

just_s

Incredible feedback tool from an awesome team! I've been a user for several years and this team always brings sonething great to the table. Tons of value, excellent development pace, great new features, and reliable stability. Looking forward to many more years of use!

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Feedbase - Customer feedback widget on your website

16 Oct 2023 Artificial Intelligence Customer Communication Analytics

Collecting customer feedback through emails is hard to manage. You can now integrate a customer feedback widget on your website with a single script. By doing so, you can access the feedback through your dashboard with AI-powered analysis.

Feedbase's Product Hunt launch received overwhelmingly positive feedback, with users praising its simplicity and potential for improving customer feedback management. Several users congratulated the team and expressed excitement to try the product. The AI-powered analysis dashboard was a point of interest, with questions about its functionality. Some users requested specific features like CSV export. Feedbase is seen as a versatile and seamless solution for gathering real-time insights and enhancing user satisfaction, especially via its customer feedback widget.

Users criticize the lack of a screenshot attachment feature for product feedback collection. A key feature request is the ability to export feedback data in CSV or database format for further analysis and integration with other systems.

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Feedback Navigator - Quickly learn what your users want

06 Jun 2024 Artificial Intelligence Productivity Analytics

Organize user feedback into an insightful dashboards within minutes with the Feedback Navigator AI and the built-in data sources.

Feedback Navigator's Product Hunt launch is receiving positive feedback, with users congratulating the launch and praising its ability to efficiently organize and analyze customer feedback into dashboards using AI. The product's ability to fetch data from multiple sources is noted. A user inquired about its multilingual support. Suggestions were made for product managers and marketing leaders to explore Feedback Navigator and questions were asked about the accuracy and leveraging improvements.

Users express uncertainty regarding the product's ability to meet expectations, particularly concerning the accuracy of its categorization and sentiment analysis features. The accuracy of issue detection is also questioned, suggesting a need for validation and improvement in these core functionalities.

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I made collecting feedback much simpler

07 Jul 2024 User Experience Productivity

Hey HN,I'm Ewen, a student working on this side project.I've been working on several startups already, but I always faced the problem of having a hard time collecting feedback from users (because they're not enough engaged, don't answer surveys, etc...)So I made FeedbackLoop, with it you can integrate an Intercom-like widget to your page to collect feedback from your users and even showcase your roadmap.There are many more fun and interesting features!I hope you'll like this tool of mine and I'd be delighted if you could give feedback on it!Ewen

Users commented on FeedbackLoop, a student-created tool for collecting user feedback. Positive remarks include its potential for systematic improvement of products based on customer input, with a suggestion to expand to e-commerce. Criticisms involve the use of fake comments and alternative accounts, as well as concerns over the requirement for Google login. One user reported an issue with wrong account login.

Users criticized the Show HN product for eroding trust with fake comments, advised not to fear pivoting, flagged a security issue, and disliked the requirement for Google login.

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Upinser - Simplify feedback management with widgets

27 Feb 2025 SaaS Developer Tools

Upinser transforms feedback management with sleek widgets integrated via npm and a powerful infrastructure—helping you collect, organize, and analyze insights effortlessly.

Users highlight Upsiner as a straightforward and effective solution for collecting user feedback. Nomad Work and Hello Space both benefited from its simple setup and usefulness in gathering user input.

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I built FeedbackThing.Pro to simplify bug reporting and feedback

22 Sep 2024 User Experience Developer Tools

Hey HN,I got tired of asking users for screenshots and manually building feedback forms for each app I worked on. So, I built FeedbackThing.Pro to streamline this process.Now, I can just create a project, drop in a simple <script> tag, and users can submit feedback and bug reports without any extra effort. It lets users take screenshots, send comments, and ratings, and organize everything in one place.Tech Stack: T3 stack (nextjs14, drizzle orm, and uploadthing)No more custom forms, no more chasing users for details. It’s built for developers like me who want to focus on building features, not gathering feedback.

A tool was built to simplify feedback and bug report collection. Although a bug was accidentally shipped initially, it was fixed immediately.

Users found the feedback collection process to be annoying and cumbersome. Additionally, there was a significant issue with accidentally shipping code that contained a bug.

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FeedbackGrow – API-First User Feedback with AI Insights

04 Jun 2024 User Experience Artificial Intelligence

There are many ways to collect user feedback, but often the systems designed for this purpose are overly complex, with unnecessary features, or require tedious integration and separate logins. They can also be expensive, making them inaccessible to startups and independent developers.That's why I've developed this API-first user feedback collection tool—to solve these problems and provide an easy way to gather honest and genuine feedback, truly helping startups iterate their products.Feature 1: Collect Feedback with an API. Feature 2: Powerful and Intuitive AI Insights.

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I found an idea to develop my own SaaS

01 Aug 2024 SaaS Productivity

Effortlessly bridge user feedback and developer action with our SaaS platform. Collect, prioritize, and transform user ideas into actionable applications, saving time and boosting productivity. Turn user whispers into developer wonders seamlessly.

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